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Culture

Developing a winning culture

Often described as 'the way we do things around here', organisation culture is informed by the everyday habits and rituals we go through, and even the stories we tell ourselves and others about the business we work in.

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Leadership

Leadership Development

So many organisations invest time and energy in strategic planning, yet fail to plan strategy implementation. This is where leadership comes in.

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Executive Coaching

We know from experience that a 'one size fit's all' approach is not always appropriate or effective for developing people at the most senior levels of business.

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Performance

High Performance Teams

It's easy to believe that a bunch of clever people should be able to work well as a team isn't it. So much relies on having effective teams in place, from Boards to customer-facing staff. Research shows that the most successful teams take time to plan how to achieve their goals, and work to understand the roles that each individual plays in delivery.

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Service

Delivering Great Service

Many initiatives designed to improve the customer experience fail to deliver because businesses don't invest enough time or energy in understanding the experience from the customer's shoes. Likewise, we have seen many examples of customer service programmes designed by 'experts', rather than real people who do real jobs, and who deliver your products and services to customers every day.

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Change

Change Management

We've all seen the effect of organisational change that fails to deliver, so many new projects neglect the human element. In order to benefit from change, whether it be new ideas, processes or systems, change has to be well planned. Key to successful delivery is taking into account, and planning for the effect of change on people's lives.

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About Us

Moira Nangle Associates - the chances are that you have found your way here because you have a business issue which you are not sure how to tackle. It could be that you want to talk to someone who has 'been there before' and can share experiences and help shape your thinking. Perhaps you need support in turning strategy into action, driving culture change, improving customer service or developing organisational capability. 

We are a network of Organisation Development experts, skilled in a wide range of disciplines. What's different about us is that we have all had proper jobs, so we know what it's like to be on the hook for results! We've all held senior roles in fast moving well known organisations - and we have worked with a huge spectrum of influential people from Chief Executives of global brands to gang leaders in the East End of London. 

We often work with boards and senior management teams to help communicate and implement strategy, and develop organisational capability. We are also currently carrying out research and design of socially responsible development programmes, so can provide access to leading edge thinking and practice in the field of delivering development in a way which meets CSR requirements.

We don't bring 'expert' solutions, but partner with you to understand your needs and to help develop pragmatic business solutions. We work with integrity: if we don't think we can help, we will find you someone who can. What's more, we all spend a lot of our lives working, so we believe that work should be enjoyable, we can help you and your people get more out of work.

 
Contact Moira

t: +44 7885 597116
e: moira@moiranangle.co.uk

 
Speaking Engagements

Over the past few years, Moira has been a very popular speaker at a variety of conferences and events; for example, ING in Bandol (Marseille), the NHS in Manchester, Nike in London and various other events in Europe and even on board the Oriana cruise ship. If you are interested in having Moira speak at your event, please contact her as above.

 "Service Delivery session excellent; fascinating and so transferable to NHS. I really have taken some content to transfer to my own organisation. We all need to aspire to magical touches"

"How Service Delivery creates our Brand - The most enjoyable and valuable session of the conference so far."

"I will be taking several messages back to my organisation, particularly around the need to focus on behaviours"

 "(the) masterclass certainly made you think ... food for thought"

"Was best session I have experienced in 6 CNO conferences"